Domestic - On all orders over $50 anywhere in the US
Canada - On all orders over $100 to Canada
International - To most other countries on orders over $150
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Get answers to our most frequently asked questions.
Do you ship to Hotels or Guest Houses?
Over our many years of conducting business, we have found that shipping to hotels or guest houses has rarely worked out well and generally results in a frustrated customer and bad situation for both parties. The primary reason is that in today’s market it is hard for a small business to guarantee shipping times with exact accuracy and especially within the window of time that a guest is staying at a location. Secondly, it has been our experience that it is a common problem for hotels or guest houses to misplace, forget, or lose packages that shipped to their guests.
To avoid these frustrations and keep costs lower for our customers, we have decided to stop shipping to any hotel or guest house. Any order placed with a shipping address to a hotel or guest house will be immediately refunded.
What if I’m from outside the country and shipping to hotel or guest house would save me money on shipping?
We do understand that sometimes international customers will purchase our products while they are staying at a hotel, guest house, or resort within the United States in order to save on shipping. If this is the case and you would like to have the package shipped to a location that you will be a guest at, you must do the following.
A B-Grade Yoyo is a yoyo that has a minor flaw, usually a small amount of vibe or an anodizing defect. Since the yoyos themselves are still play great, we sell them at a steep discount as a both a benefit to our customers and us.
Additionally, there are some benefits to having a B-Grade yoyo, namely that the thrower doesn’t worry as much about potential damage to the finish. This makes b-grades a great choice for a yoyo to take with you on the go (where someone else may want to try using the yoyo) or as a way to get started in styles such as 3A (because both yoyos often ding each other when learning new tricks) and 5A (because the counterweight can ding the yoyo when learning tricks).
All of our yoyos that currently have B-Grades for sale can be found in the B-Grade section. Most b-grades are listed on the main product page with a “B” over the thumbnail image and B-Grade in the variation name.
Note: If none of the issues we address below help you to resolve the problem, many customers have had success using the Paypal option at the bottom of the checkout page. Using the Paypal option, you can still checkout using your card, and you will not need a Paypal account to complete your purchase.
The most common reason a card is declined upon checkout is that information has been entered incorrectly. Most frequently the billing address (that is, the address on file with your card company) has been mistyped, or the cvv code on the back of the card has been entered incorrectly. In most cases, correcting these mistakes will allow the payment to be processed. If you are confident that you have entered this information correctly, we suggest you contact your bank to make sure there are no problems with your card.
Another common issue involves Visa Cash Cards and Visa Prepaid cards. These kinds of cards are difficult for conventional credit card companies to process, and they are often rejected without cause. Luckily, Paypal has made great strides in their ability to process these payments, so we recommend using the Paypal option at the bottom of the checkout page when using these cards.
When your order ships, YoYoTricks.com sends an email which contains your tracking information. This email is sent to the email address you provided when you placed your order. Occasionally these emails get placed in your email’s SPAM folder, so if you have not yet seen this email we recommend checking there. About half-way down in this email will be a section called Tracking Information which provides the link with your tracking number.
In addition, if you were signed into your YoTricks.com user account when you placed your order, you will be able see your tracking information in the Recent Orders section of your account page. Simply click the order number and scroll to the bottom of the page to see your tracking information.
YoYoTricks.com ships to US customers using the U.S. Postal Service. We have found this to be an inexpensive and reliable shipping method for our customers. We also offer shipping through FedEx. Please note:
YoYoTricks.com uses a variety of shipping vendors – depending on where the package is being shipped – in order to maximize speed and reliability for every country.
The tracking information which you received when placing your order (see above – How Can I Track My Order?) should tell you the current location of your package.
Sometimes a package will get stalled at a post office while it is on its way to you. If this happens, the tracking information will not be updated for several days because the post office which has your package is backed up, and they cannot process all the shipments they have received. While this is not common it does happen on occasion, and packages can be delayed as long as a week due to these kinds of backups. Since the post office does not guarantee delivery times, we can offer no compensation for delayed packages. When a package is delayed in this way, in our experience there is nothing that either the shipper (us) or the receiver (you) can do to expedite the process.
YoYoTricks.com does its best to serve all countries internationally. In the interest of security for our users and preventing fraud, we manually set which countries can order from our website.
We ship to all countries listed in the dropdown below.
If you would like us to ship to your country, please contact us through the contact form below and request that we open shipping to your country.
At YoYoTricks.com we work hard to keep our stock numbers up to date. All available color options will be visible in the dropdown menu on the product page for every item we carry. If you see a product listed in this dropdown menu then it is available for purchase, and it will be shipped once your order is placed. If you do not see a specific color or variation for a product listed on our website then it is currently not available.
If you select the Any Color – Surprise Me! option for a product, we will select a product color for you from our currently available stock. You should not expect to receive a color that is otherwise not available.
If you would like to be notified when products or specific colors come back in stock you can do so by visiting our Yoyo News and Updates page. We try hard to list all of our products as they come back in stock in these places as soon as they are available.
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