Terms & Conditions
YoYoTricks.com Return Policy
We are confident in all the products that we carry and stand behind them. We have found that many products that may seem “broken” are often just in need of basic maintenance. If you contact us with a detailed explanation of the problem, we are often times able to provide a simple, easy fix to the problem.
To contact us visit our contact page at http://yoyotricks.com/contact/.
What can be returned?
Unused products may be returned to the store within 30 days from the date the item was shipped for a full refund or an exchange. All items being returned must be in mint condition and unopened, they must include all original packaging, packing material, manuals, warranty cards, and other manufacturing accessories. Any product returned without these materials may not be accepted or refunded.
If a product fails or is defective due to a manufacturing flaw, we will take it back within 30 days from the date the item was shipped for a full refund, repair, or replacement. Please note, we do not consider products to have failed or to be defective if they are simply in need of basic maintenance. Basic yoyo maintenance applies to yoyo strings, bolts, bearings, and response pads. These items all wear out over time, and in most yoyos they are easily replaced. Customers should expect to replace yoyo strings and response pads as they wear out, and should lube their yoyo bearings to keep them in working condition. However, if you feel these parts of the yoyo have failed prematurely, please contact us and we will work with you to solve problems on a case by case basis.
We do not accept returns for items that have been abused or damaged in any manner by the consumer.
Reimbursement for product returns and shipping (see below) will be made upon receipt of the product.
Only items that have been unused and unopened may be exchanged for a different product. The requested product must be equal to or more than the product being exchanged, with the cost difference being paid by the consumer.
The cost of shipping the new item will be paid by the consumer.
YoYoTricks.com Policy on Covering Return and Exchange Shipping
If you are returning a product due to a manufacturer defect, we will refund you for the cost of shipping the item back to us. The maximum amount we will refund will be the equivalent of US Postal Service 1st Class Mail (or Priority Mail if the item is too heavy to ship First Class). (If the product is not found to have a defect or manufacturing flaw upon return, you may be liable for the cost of shipping).
If you are returning an item that is either not defective or for an exchange you must pay the cost of shipping.
Returning Items to YoYoTricks.com
All returns and exchanges are handled on a case-by-case basis. To return an item please contact us through the contact page on our website at http://yoyotricks.com/contact/.
No returns will be accepted without a Return Authorization Number (RA#). We will give you an RA# once we determine that your item has been qualified for return or exchange.
YoYoTricks.com Rewards Program
The YoYoTricks.com Rewards Program rewards buyer’s who make purchases by giving them 1 point for every $1 they spend in our store. Points are automatically awarded when an order is placed. Any refund or cancelation will result in a reversal of awarded points. The amount of points earned for purchase of kits and packs (and for on sale items) varies and is not always equal to 1 point for $1. Points are not awarded for the value of shipping or tax and are only based on the value of products purchased with some exclusions.
Points are not redeemable for real cash, but can be used during checkout from our store for discounts. Every 10 points can be redeemed for $1. There is a minimum redemption amount of 50 points (or $5) for any order.
Any purchase of a qualifying Throwback Skill Toys item will earn the user 2x the amount of points. Double points are not applied to small items inside packs. For example, purchasing a non Throwback Skill Toys pack that contains Throwback Cage Free Yoyo String will not result in double points.
Customers may also earn points when creating a new account and 1 time each year for their birthday.
Point amounts earned and redeemable value are subject to change at the discretion of YoYoTricks.com.
Customers are eligible to receive points on any order placed on March 11, 2020 or later.