Before contacting us, take a look through our frequently asked questions to find a quick answer to your question. If you cannot find the answer you need, then please use the contact form below to send us an inquiry.

Recently, the USPS website has had trouble tracking shipments with some international tracking numbers (specifically to Canada). If you have a tracking number that comes up with an error on the USPS website, you can get better tracking on this website

Do you ship to Hotels or Guest Houses?

Over our many years of conducting business, we have found that shipping to hotels or guest houses has rarely worked out well and generally results in a frustrated customer and bad situation for both parties. The primary reason is that in today’s market it is hard for a small business to guarantee shipping times with exact accuracy and especially within the window of time that a guest is staying at a location. Secondly, it has been our experience that it is a common problem for hotels or guest houses to misplace, forget, or lose packages that shipped to their guests.

To avoid these frustrations and keep costs lower for our customers, we have decided to stop shipping to any hotel or guest house. Any order placed with a shipping address to a hotel or guest house will be immediately refunded.

What if I’m from outside the country and shipping to hotel or guest house would save me money on shipping?

We do understand that sometimes international customers will purchase our products while they are staying at a hotel, guest house, or resort within the United States in order to save on shipping. If this is the case and you would like to have the package shipped to a location that you will be a guest at, you must do the following.

  1. Contact before your planned trip to inform us of when you are going to be at the hotel or guest house so that we can ship the package early.
  2. Arrange to have the hotel or guest house receive your package early and hold it at that location for you.
  3. Be aware that you assume responsibility for any package delays, extra shipping charges (including arrangements back to us for any product refund), and lost products that are the fault of the hotel or guest house.
  4. You are responsible for declaring and paying customs, duties, and taxes for the items ordered when returning to your country of origin.

A B-Grade Yoyo is a yoyo that has a minor flaw, usually a small amount of vibe or an anodizing defect. Since the yoyos themselves are still play great, we sell them at a steep discount as a both a benefit to our customers and us.

Additionally, there are some benefits to having a B-Grade yoyo, namely that the thrower doesn’t worry as much about potential damage to the finish. This makes b-grades a great choice for a yoyo to take with you on the go (where someone else may want to try using the yoyo) or as a way to get started in styles such as 3A (because both yoyos often ding each other when learning new tricks) and 5A (because the counterweight can ding the yoyo when learning tricks).

All of our yoyos that currently have B-Grades for sale can be found in the B-Grade section. Most b-grades are listed on the main product page with a “B” over the thumbnail image and B-Grade in the variation name.

Note: If none of the issues we address below help you to resolve the problem, many customers have had success using the Paypal option at the bottom of the checkout page. Using the Paypal option, you can still checkout using your card, and you will not need a Paypal account to complete your purchase.

The most common reason a card is declined upon checkout is that information has been entered incorrectly. Most frequently the billing address (that is, the address on file with your card company) has been mistyped, or the cvv code on the back of the card has been entered incorrectly. In most cases, correcting these mistakes will allow the payment to be processed. If you are confident that you have entered this information correctly, we suggest you contact your bank to make sure there are no problems with your card.

Another common issue involves Visa Cash Cards and Visa Prepaid cards. These kinds of cards are difficult for conventional credit card companies to process, and they are often rejected without cause. Luckily, Paypal has made great strides in their ability to process these payments, so we recommend using the Paypal option at the bottom of the checkout page when using these cards.

When your order ships, sends an email which contains your tracking information. This email is sent to the email address you provided when you placed your order. Occasionally these emails get placed in your email’s SPAM folder, so if you have not yet seen this email we recommend checking there. About half-way down in this email will be a section called Tracking Information which provides the link with your tracking number.

tracking email

In addition, if you were signed into your user account when you placed your order, you will be able see your tracking information in the Recent Orders section of your account page. Simply click the order number and scroll to the bottom of the page to see your tracking information.

account tracking info

usps shippingUS Shipments ships to US customers using the U.S. Postal Service. We have found this to be an inexpensive and reliable shipping method for our customers. We also offer shipping through FedEx. Please note:

  • Unlike UPS or Fedex the U.S. Postal Service does not guarantee shipment times. The shipping estimates we provide below are based on our years of shipping experience and feedback from customers.
  • typically ships orders the day after the order is placed (Monday through Saturday).
  • You will receive an email from us letting you know when the order has shipped with your tracking number if one is available. If you do not receive this email please check your email’s SPAM folder.
  • If you have created an account to place your order the tracking number for your order will also be available in the order details page of your account once it has shipped.
  • Shipping estimates within the United States and Canada do not include Sundays or U.S. holidays.

Ship-time Estimates for the United States

  • 1st Class – Usually arrives 3-5 days after the order has shipped.
  • Priority – Usually arrives 2-3 days after the order has shipped.
  • FedEx – Time varies depending on service (FedEx as temporarily suspended guaranteed delivery).
    • FedEx 2 Day – usually 2 business days (Pickup and delivery Monday-Friday, No pickup or delivery on weekends or holidays).
    • NOTE: Most orders placed using FedEx shipping are shipped the following day, occasionally handling may take 1 extra day. We advise all customers to factor in at least one extra day for shipments as we have no guarantee that FedEx orders will always go out same day or next day, although it is normal for them to go out the next day by noon.

International Shipments uses a variety of shipping vendors – depending on where the package is being shipped – in order to maximize speed and reliability for every country.

  • International Shipping is done through USPS First Class Mail International and for some countries the option of USPS Priority Mail International is also available. Door to door tracking is only available for select countries, some countries are only tracked until the package leaves the US. FedEx shipping is also an option.
  • Select countries are only able to receive packages through FedEx. Although more expensive, for some countries this is the only way to ensure reliable shipping.
  • We offer Free International Shipping (through USPS) to Canada for orders over $100 and to all other available countries for orders over $150.
  • Orders usually arrive 14 days after the order is shipped. *** Please note – This time may take up to twice as long (and in rare cases, slightly longer) due to peak holiday shipping times, or customs delays, which are outside our control.
  • FedEx – Time varies depending on service and country.
    • International Ground – usually 5-7 business days (No pickup or delivery on weekends).
    • International Economy – usually 3-5 business days (Pickup and delivery Monday-Friday).
    • International Priority – usually 1-3 business days (Pickup and delivery Monday-Friday).
    • These times exclude Weekends and major holidays.
    • NOTE: Most orders placed using FedEx shipping are shipped the following day, occasionally handling may take 1 extra day. We advise all customers to factor in at least one extra day for shipments as we have no guarantee that FedEx orders will always go out same day or next day, although it is normal for them to go out the next day by noon.

The tracking information which you received when placing your order (see above – How Can I Track My Order?) should tell you the current location of your package.

Sometimes a package will get stalled at a post office while it is on its way to you. If this happens, the tracking information will not be updated for several days because the post office which has your package is backed up, and they cannot process all the shipments they have received. While this is not common it does happen on occasion, and packages can be delayed as long as a week due to these kinds of backups. Since the post office does not guarantee delivery times, we can offer no compensation for delayed packages. When a package is delayed in this way, in our experience there is nothing that either the shipper (us) or the receiver (you) can do to expedite the process. does its best to serve all countries internationally. In the interest of security for our users and preventing fraud, we manually set which countries can order from our website.

How to check if ships to your country

We ship to all countries listed in the dropdown below.

How to request shipping to your country

If you would like us to ship to your country, please contact us through the contact form below and request that we open shipping to your country.

pick a yoyo colorAt we work hard to keep our stock numbers up to date. All available color options will be visible in the dropdown menu on the product page for every item we carry. If you see a product listed in this dropdown menu then it is available for purchase, and it will be shipped once your order is placed. If you do not see a specific color or variation for a product listed on our website then it is currently not available.

If you select the Any Color – Surprise Me! option for a product, we will select a product color for you from our currently available stock. You should not expect to receive a color that is otherwise not available.

Stock Notifications

If you would like to be notified when products or specific colors come back in stock you can do so by visiting our Yoyo News and Updates page. We try hard to list all of our products as they come back in stock in these places as soon as they are available.

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